Returns Policy
Change of Mind Returns - 30 Days
All of us at iWooHoo would like you to be pleased with your purchase. If you change your mind, we are able to offer you a store credit or exchange for your returned goods, provided that:
- You return the item within 30 days of purchase
- We can confirm your purchase is from us
- The item is in re-saleable condition, is unused and as sold
You will be responsible for any return freight charges. We can assist with return freight - please reach out to the contact details below.
Faulty Goods Returns
We offer a 12 Month Warranty, unless otherwise specified in product description
If you received a faulty product please get in touch with us, so our customer service team can get this sorted for you. Depending on the nature of the issue, we may offer a refund, replacement product or repair. We want to achieve a suitable solution for you, and will organise return freight if necessary.
Contact for All Returns:
Ph: 02 9731 7400
Monday to Friday 8:30am - 5:00pm & Saturday 9:00am - 1:00pm. Closed Sundays and Public Holidays
Procedure for Warranty Returns:
If you are able, please provide us with as many details* as you can below:
- Customer Name:
- Product Name:
- Date of Purchase:
- Invoice Number:
- Phone Number:
*If you do not have some parts of this, It's okay, just send the e-mail through and we will work together from there. For warranty claims, it is very helpful if you can take some photos showing the issue/concern, so we can ensure the best course of action.
Important
Contact us before sending any products back.
Under Warranty, can you change to:
Faulty Goods Returns
We offer a 12 Month Warranty, unless otherwise specified in product description
If you received a faulty product please get in touch with us, so our customer service team can get this sorted for you. Depending on the nature of the issue, we may offer a refund, replacement product or repair. We want to achieve a suitable solution for you, and will organise return freight if necessary.
Contact for All Returns:
Ph: 02 9731 7400
Monday to Friday 8:30am - 5:00pm & Saturday 9:00am - 1:00pm. Closed Sundays and Public Holidays
Procedure for Warranty Returns:
If you are able, please provide us with as many details* as you can below:
- Customer Name:
- Product Name:
- Date of Purchase:
- Invoice Number:
- Phone Number:
*If you do not have some parts of this, It's okay, just send the e-mail through and we will work together from there. For warranty claims, it is very helpful if you can take some photos showing the issue/concern, so we can ensure the best course of action.
Important
Contact us before sending any products back.
